Joseph Juran’s belief that quality does not happen by accident gave rise to the quality trilogy.
W Edwards Deming was an American statistician, founder of total quality management, Deming’s 14 points and statistical process control (SPC)
Douglas McGregor was an American social psychologist best known for Theory X and Theory Y; opposing assumptions about human behaviour behind every management decision or action.
Peter F Drucker is an internationally acclaimed management writer, consultant and lecturer.
Frederick Herzberg proposed that satisfaction and dis-satisfaction at work resulted from Hygiene and Motivation factors.
Abraham Maslow was an American psychologist best known for his theory of the hierarchy of needs.
Elton Mayo formed Human Relations theory after the surprising results of the Western Electrical Company Study.
Frederick W Taylor, an American inventor and engineer, is considered the father of scientific management.