Joseph Juran
Joseph Juran’s belief that quality does not happen by accident gave rise to the quality trilogy.
Uncategorized
W Edwards Deming – Total Quality Management & Deming’s 14 points
W Edwards Deming was an American statistician, founder of total quality management, Deming’s 14 points and statistical process control (SPC)
Douglas McGregor – Theory X / Theory Y
Douglas McGregor was an American social psychologist best known for Theory X and Theory Y; opposing assumptions about human behaviour behind every management decision or action.
Peter F Drucker
Peter F Drucker is an internationally acclaimed management writer, consultant and lecturer.
Frederick Herzberg – Hygiene and Motivation Factors
Frederick Herzberg proposed that satisfaction and dis-satisfaction at work resulted from Hygiene and Motivation factors.
Abraham Maslow – Hierarchy of Needs
Abraham Maslow was an American psychologist best known for his theory of the hierarchy of needs.
Elton Mayo – Human Relations Theory
Elton Mayo formed Human Relations theory after the surprising results of the Western Electrical Company Study.
Frederick W. Taylor – Scientific Management
Frederick W Taylor, an American inventor and engineer, is considered the father of scientific management.