What is Six Sigma process improvement? Something to do with eliminating defects? Is it a continuous process improvement methodology? Or is it just a load of really hard statistics? Here is the Six Sigma Process Improvement Method explained.
What is the 8d Problem Solving Process? Anything that involves “eight disciplines” must be complicated and difficult to learn, right? Here to help you, is the 8d problem solving process explained in everyday language.
The quality of customer service is the key differentiator between good, bad and indifferent companies. Good quality customer service keeps customers coming back; bad customer service drives customers away, taking their friends, family and workmates with them.
Kurt Lewin’s Force Field Analysis is a simple yet effective decision making model to add to your management tool-kit. Here’s the low down on how to use force field analysis to make better decisions, quickly, for yourself or with others.
Increase Self Awareness and Be More Effective In Groups with the Johari Window Model
In a cup of coffee’s time you’ll be an expert on management gurus through the ages!